FAQ
When will my order be shipped?
Orders are usually processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email.
Do you ship internationally?
Currently, we only ship within the UK.
Shipping options and costs will be shown at checkout.
How can I track my order?
If tracking is available, you will receive a tracking link via email once your order has been dispatched.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at support@omiandsolis.com. Once an order has been shipped, we may not be able to make changes.
What is your return policy?
We accept returns in line with our Returns Policy. Please ensure items are unused, unworn, and returned in original packaging within 14 days of arrival.
What if my item arrives damaged or incorrect?
Please email us within 48 hours of receiving your order with your order number and photos of the issue, and we will assist you as quickly as possible.
How can I contact you?
You can reach us at support@omiandsolis.com. We aim to respond within 48 hours.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.